Frequently Asked Questions
What This Page Covers and Still Need Help?.
What This Page Covers
This page answers the most common questions players ask about using the platform day to day. From putting money in and taking money out, to verification and what happens if your game cuts out, you will find a direct answer here. Every answer is written for Malaysian players. Balances are in ringgit, payments use local e-wallets and bank transfers, and the language is plain English or Bahasa Melayu where it helps.
Still Need Help?
If you do not see your question listed, the quickest way to get an answer is to open the live chat from the lobby. The team there handles requests in English and Bahasa Melayu and usually replies within a minute or two. For less urgent matters, you can send a message through the contact form on the site. Allow up to 24 hours for a reply by email. Please check the FAQ page again before writing in, as your question may have been added since your last visit.
Elsewhere on the site: Slot Games, Live Games, Fish Shooting, Arcade Games, promotions, and the guides.
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Everything above applies from the first deposit onward.
The common ones
What is the minimum deposit?
The minimum deposit is RM10. That amount applies to all payment methods available in the lobby, including Touch 'n Go, GrabPay, Boost, and bank transfer. No hidden minimums or tiers exist for different e-wallets.
Can I set a deposit limit?
Daily, weekly and monthly limits can be set from the account dashboard at any time. A tighter limit applies immediately, and it covers GrabPay and Touch ’n Go alike.
Does the site work on mobile without an app?
Open Safari or Chrome on your phone, type the site address into the address bar, and the lobby loads immediately. No app store visit, no download. The layout adjusts to your screen size, and you can log in, deposit, and play just like on a computer.
Does a deposit cost anything?
Any charge comes from the payment channel, not from the site, and it is shown at the cashier before the transfer is confirmed. GrabPay and Touch ’n Go each set their own.
What is the wagering requirement?
The welcome bonus carries a 12× requirement on deposit plus bonus. Live casino contributes 20% toward turnover; slots contribute in full. The headline offer is 225%.
What happens when a game disconnects mid-round?
First, check the game history page in your account. You will see the round result and any winnings already credited there. If the result is not shown after 10 minutes, contact live chat with the game name and time. The round is recorded on the server.